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Feedback We've Received and Our Responses:
Name: Gene Location: Hollywood, MD
Comment: Your place is by far the best facility I have ever been to. Just walking in the door you get a great sense for the love of the game with past and present baseball and softball pictures on the wall. The indoor batting cages and clay mounds for the pitching tunnels are top nothced. Also, I would like to give congrats to Bob and his staff for going above and beyond with their state-of-the-art software for hitting and pitching. I feel that every child that has ever had trouble with any aspect of the game can fix it here and the staff is willing to help. Everyone there is first rate and has a winning attitude. So if you want a place where you can come to make your skills better and take your game to the next level, come here. It's worth the time and money!
Wow! What a great testimonial. Thanks Gene! We agree with everything that you have said. If you don't already do so, you should write copy for commercials.
We can also tell you that Gene has become a Summer Vacation Pass Holder. So he obviously backs-up what he says because he signed on for three months of facility access.
Name: Steve Location: Linthicum, MD
The pro shop is fully stocked? The pictures on the website don't show it being stocked. You should check out Extra Innings in Laurel or Baltimore. Their Pro Shops are stocked. I love the idea and fact you are here, a little small though. Best of luck
We applaud Steve's commitment to our neighbors to the north (25 minutes) and the south (25 minutes).
If size alone is the basis for having a fully stocked Pro Shop then our approximate 500 square feet of baseball and softball equipment ranks us at only 3rd on our street (The Sports Authority is next door and Dicks is only a mile down Ordnance Rd).
Our web-site provides a few photos and a reasonably detailed description of our Pro Shop and what we have for sale. And, as stated, if we don't have it in stock, we can get it for you. The Pro Shop exists solely for the convenience of our customers. It provides less than 2% of our revenue and requires a large initial capital outlay to stock. It is not designed to compete for retail sales with the neighboring sports equipment mega-stores (although you'll find our prices lower).
We remind ourselves each day that our core business is baseball and softball training. We will continue to strive to train our athletes to the best of our ability. In the meantime, if the Pro Shop provides you with what you need, then you can focus on your main objective of playing the game and getting better.
That philosophy applies to ALL the extras we provide to our customers that our neighbors may lack; meeting room, party facilities, parent's lounge, strength and conditioning room, DirecTV, Wi-Fi, T-Shirts and Uniforms. These are extras. They are for our customer's comfort and convenience. They are not our core business (but so far, I can tell you that our customers love the extras!).